Assignment Guide

The Web Team manages roughly 60 public web sites for F&B units at Penn State. Determining if a ticket gets assigned to the Web Team isnt' always straight forward, but the following guide should help. If the site is in the FB IT Web Team Sites List, it's something we manage. There isn't an issue if we are inadvertantly assigned a ticket that needs to be routed other than delay to the end user. We don't mind routing things as necessary; this is just an attempt to aid the process.

There are a number of units that have a dedicated person that handle the day to day content updates and are typically the first contact for a request. They would generally only escalate issues to us if they need assistance. I've tried to point out those special cases below.

There is also confusion about assignment when units have applications with similar URL's to their public website. https://www.absecom.psu.edu/ and http://apps.opp.psu.edu/ are examples of apps that have URLs similar to the public web sites. We don't manage the Apps.

• Is it in the list?
  • No, unless it's a new site request, it's probably not something we maintain. OPP Design and Construction Wiki is the only exception I can think of.
  • Yes, Continue below
• Is the request for Corporate Controller web site, https://controller.psu.edu?
  • Trevor Heckman [email protected] is generally the first point of contact for CCO.
• Is the request for SAPConcur web site, https://sapconcur.psu.edu?
  • Trevor Heckman [email protected] is generally the first point of contact for SAPConcur.
• Is the reqeust for Physical Plant's public web site, https://www.opp.psu.edu?
  • Tyler Amy [email protected] is generally the first point of contact for OPP.
  • If the request is specific to OPP Design and Construction wiki, just route it to Web Team.
• Is the request for HR web site, https://hr.psu.edu?
  • Michael Keller [email protected] is generally the first point of contact for HR.
• Is the request for Child Care, https://childcare.psu.edu?
  • Michael Keller [email protected] is generally the first point of contact for Child Care.
• If the request isn't for one of the above, we are the first contact for the request.